Frequently Asked Questions

We’re happy to help.

What are your hours of operation?

Fitdog is open from 7 AM to 9 PM daily. Daycare is closed on Christmas & Thanksgiving days. Note: Hours are may have changed due to COVID-19.

Does an indoor dog park reverse potty training?

Dogs are able to differentiate between a dog park, your house, your friend’s house, a back yard, etc. However, if you have a puppy that is not fully house-trained, you will need to continue to reinforce your training at home.

How long are your walks and where do you take the dogs?

Group walks include 3 to 5 dogs and are 10 to 15 minutes long. We walk the dogs around the block avoiding the neighborhood school and children.

What does it mean when you reach capacity?

One of the main differences between Fitdog and other dog care facilities is that we have a set limit of the number of dogs we will accept to make sure the dogs feel safe and are comfortable. It also means that unfortunately, we have to require reservations and sometimes turn members away when we are full. This typically happens on rainy days and over busy holiday weeks like 4th of July, Thanksgiving and Christmas.

My veterinarian recommends having my dog spayed/neutered after six months. Can they still come to daycare?

For your dog’s safety, we require all dogs to be spayed or neutered by six months. We suggest using an at-home dog walker until your dog is ready to participate in open play activities.

Can my dog get a waiver for your vaccination requirement?

We require proof of vaccination or titer for rabies, DHPP (distemper/parvo) and bordetella. These vaccinations are necessary in order to meet the standards set by the State of California as well as to prevent the spread of disease. In order to maintain a safe environment for our dogs, we do not allow exemptions from our vaccination policy. We suggest getting an at-home dog walker for dogs that are not ready to participate in our open play activities.

Where are classes held?

During COVID-19, all of our classes are being held at our facility in Santa Monica. Typically, classes are held at vetted locations around Los Angeles and led by dog trainers with certification and speciality in the sports or training subject.

How do I sign up?

It's easy. Go to app.fitdog.com and create an account. Then search for a date for your dog to go on his or her assessment hike or class.

Who are your leaders and trainers?

Unlike other online dog services, Fitdog does not allow self enrollment. We actively recruit, vet, hire and train all of our sports leaders and partner with certified trainers in Los Angeles.

Does my dog have to be spayed or neutered in order to participate?

We require all dogs above six months of age to be spayed or neutered for group activities.

What if I can't find classes in my zip code?

We currently service Santa Monica, Brentwood, Pacific Palisades, West LA, Beverly Hills, Playa Vista, Marina Del Rey, Venice, Beverly Hills, and W Hollywood. If you are located in Los Angeles and your zip code is not showing up, call us at (310) 828-3647 or contact us at contact@fitdog.com.

Is my dog old enough for exercise and sports classes?

For health and safety reasons, we recommend dogs are at least 6 months old before attending sports and exercises classes. For giant breeds (adult weight of over 80lbs), we recommend dogs are at least 9 months old. For more information, consult your veterinarian.

How long is your training program?

The length of each program is based on the course syllabus, your personal goals for your dog and is agreed upon during your consultation.

Where does the training consultation take place?

Training consultations are 30 minutes and are either virtual or outdoors at our facility in Santa Monica.

What is the refund policy for training programs?

Training programs are non refundable. Our trainers have over 10 years experience working with dogs and use best practices to address obedience and behavioral concerns. However, all dogs are different and learn differently. It is also up to you to maintain training during and the program is completed.

Does my dog need to be spayed/neutered in order to participate in training?

Dogs above six months of age are required to be spayed and neutered in order to participate in group activities. However, if the trainer is working with your dog individually, it is up to the discretion of the trainer.